Terms and Conditions
Bookings and Deposits
- All prices are inclusive of GST
- All orders are required in writing; no verbal orders or changes will be accepted.
- A booking is only confirmed once a deposit of 10% of total invoice received.
- Orders must be received 72 hours prior to function.
- All cancellations are required in writing 48 hours prior to the event
Payments
- A Tax Invoice will be issued for each order and emailed to the client
- All business accounts are 7 days unless prior arrangements have been made
- All private accounts are to be paid in full 24 hours prior to function
- Payment can be made by credit card, direct credit or cash
- Credit card payments incur a 1.55% surcharge (Visa, Mastercard)
- AMEX payments incur a 2.5% surcharge
Cancellations & Refunds
- Your deposit will be returned in full if cancellation is made one week before your function.
- 75% of deposit will be returned if cancellation is 4 to 6 days prior to your function, 50% returned if 2-3 days prior, no refund if cancelled within 48 hours of the function.
Changes & Adjustments
- Reasonable Changes to the menu and guest numbers can be accommodated up to 48 hours prior to the event.
- Significant Changes may Affect pricing.
Dietary Requirement & Allergies
- All dietary requirements must be advised in written 24 hours prior to event.
- While we take all reasonable care, we cannot guarantee an allergen free environment.
Liability
- We accept no responsibility for unforeseen circumstances beyond our control (e.g., extreme weather power outages, venue restrictions).
Client Responsibilities
- The Client is responsible for ensuring appropriate behaviour of guests.
- Any Damages caused to our staff or equipment due to guest action will be charged to the client.